Articles on: Email & Communication

Contact Customer Feature

The Contact Customer feature within your TicketSource account allows you to email customers directly through your dashboard with details specific to the event they're attending. This may be a postponement or change to the start time, change of venue or information of any major disruption such as road works or parking restrictions that may require extra time when travelling to the venue. 


Emails sent through this feature will be sent to customers regardless of their marketing preferences. Therefore, to comply with GDPR legislation, your email should not contain any marketing material.


To use this feature:


  1. Go to Customers and Select Contact Customers.
  2.  Within the Contact Customers Of section, select the relevant event (or run of events) from the drop-down.
  3.  In the Category section, select the reason why you’re contacting your customers.
  4.  In the Your Message text box, enter the relevant information that you need to inform the customer of. This will populate the Email Preview template below.
  5. Once you are happy with your email, select Send Email.


This feature does not apply to accounts hosting free events or events that are made up entirely of in-house bookings.

Updated on: 15/07/2025