> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketsource.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact Customer Feature

The Contact Customer feature within your TicketSource account allows you to email customers directly through your dashboard with details specific to the event they're attending. This may be a postponement or change to the start time, change of venue or information of any major disruption such as road works or parking restrictions that may require extra time when travelling to the venue. 

||| Emails sent through this feature will be sent to customers regardless of their marketing preferences. Therefore, to comply with [GDPR legislation](https://www.ticketsource.com/kb/accounts-and-payments/data-protection-gdpr), your email should not contain any marketing material.

To use this feature:

1. Go to **Customers** and Select **Contact Customers.** 
2.  Within the **Contact Customers Of** section, select the relevant event (or run of events) from the drop-down.
3.  In the **Category** section, select the reason why you’re contacting your customers.
4.  In the **Your Message** text box, enter the relevant information that you need to inform the customer of. This will populate the **Email Preview** template below.
5. Once you are happy with your email, select **Send Email.**

||| This feature does not apply to accounts hosting free events or events that are made up entirely of in-house bookings.