Create a Seating Plan

1. How to create a new seating plan
2. How to add objects to seating plans
3. How to create cabaret-style seating
4. How to create a mixed seating plan: Part allocated seating/part general admission
5. How to add Wheelchair, House seats or Seat Comments

1. How to create a new seating plan

1. Go to Events and select New Seating Plan.
2. Add your Seating Plan Description.
3. Change your Seating Plan Focal Point to the most relevant option for your event.
4. Select Add Section.
5. In the Section Details box (top left), add a section description (e.g. Stalls, Circle, Balcony).  You can change the colour of the section by clicking the orange box. 
6. In the grid, click on your first seat and select Add Multiple Seats (bottom right of your screen). If there are not enough boxes on the grid to accommodate your seating plan, you can add boxes by using the arrows on all sides of the grid.
7. In the pop-up box that appears, state the number of seats that you want to add (either the whole row or, if you have an aisle, the number of seats up to the aisle), tick to include seat numbers and state the first seat number. Click Add Seats.
8. You can add row letters to the left-hand side of the grid.
9. Individual seats can be added/removed by double clicking on a seat and adding the seat number.
10. Once your section is complete select save changes. You can click and drag the relevant section into position. Your focal point can also be moved in the same way.
11. Follow the previous method to create new sections or use the copy function to copy your previous section. If you copy a previous section, please ensure you amend the Section Description and seat numbers.
12. When your seating plan is complete, check for accuracy and then click save changes.

2. Add objects to your seating plans 

Choose from various icons like doors, stairs, toilets, bars, tables, obstructions, and more. Plus, add descriptive labels to make your seating plan even more informative. 

To add an object to a seating plan template:

1. Go to Events and Modify Seating Plan and select the appropriate seating plan and click modify seating plan
2. Click the add object button and follow the on-screen prompts
3. Click save changes.
4. The object will now be in the layout box for you to move into place and resize
5. Once you are happy with the position and size of the object/s click save changes underneath the layout.

To add an object to a seating plan on a live event:

1. Go to Events and Modify Event
2. Select the event from the current events drop down menu and click modify event 
3. In the Ticket Allocation column, click the pencil icon to edit.
4. Follow the steps above to create your objects

3. How to create a cabaret-style seating plan 

1. Go to Events and New Seating Plan.
2. Add your Seating Plan Description.
3. Click Add Section
4. If each table has its own table number, you will need to create each table as a separate section and enter the table number in the Section Details box.
5. To create your tables/seats, simply select your seats by double-clicking on a box.  You can create your seats in a square or oblong to represent the shape of the table
6. To add seat numbers, single-click in a box and type the seat number.  If a customer can sit at any chair on the table that they have booked, do not enter a seat number, leave this blank.
7. Once you have created your first table, select save changes.
8. To create additional tables, click Copy next to your newly created table.  When the copied table appears, click the pencil icon and change the table name/number in the Section Details box.
9. Click save changes.
10. When you have created a table, you can move it by clicking and dragging it into position.  You can also click and drag the stage to re-position. 
11. Once you're happy with your seating plan, click save changes.

4. How to create a mixed seating plan: Part allocated seating/part general admission

1. Go to Events and New Seating Plan.
2. Click Add Section.
3. For an unreserved general admission section, add your desired number of seats to the seating grid (e.g if your capacity for the section is 10, ensure that 10 boxes on the seating grid have been selected). You can either double click to add individual seats or use the Add Multiple Seats tool and deselect include seat numbers

4. Click save changes.
5. Click Add Section again to create your reserved section.  
6. Add the required number of seats to the grid and give these seats Row and Seat references. 
7. Click save changes.
8. Repeat the process as desired. 

5. How to add Wheelchair, House seats or Seat Comments

1. Go to Events and Modify Seating Plan and select the appropriate seating plan.
2. Next to the appropriate section, select the pencil icon to edit.
3. Click on the seat you wish to interact with, and in the Selected Seat Details box click Wheelchair, House Seat box or enter your seat comments.
4. Click save changes. 

To make changed on a live event: 

1. From your dashboard click Actions alongside the relevant event date.
2. Select Set Ticket Availability.
3. Click on the relevant section of the seating plan.
4. Click on the seat you wish to interact with, and in the Selected Seat Details box click Wheelchair, House Seat box or enter your seat comments.
5. Click save changes.

Updated on: 15/07/2025