Donations

1. How to enable donations
2. Gift Aid (UK Only)

1. How to enable donations

1. Go to Settings and select donations.
2. Check the box next to Offer customers the option to make a donation when booking.
3. Enter a description for the donation (e.g. 'Please donate to the restoration fund').
4. The donation can be open-ended (i.e. customers can donate as much or as little as they would like) or can be multiple choice where you add the suggested donation amounts (e.g. 5 / 10 / 15, etc.).
5. Click on save changes.

For some territories and payment processing settings, a small administration fee is deducted from all credit or debit card donations. Please go to Settings and select donations for clarification.

For TicketSource merchant services, a donations report is included in your final event statement email, providing you with a full breakdown of all your donations and the monies transferred to you at the same time as your event settlement.

2. Gift Aid (UK Only)

If you are a registered charity in the UK and therefore entitled to receive Gift Aid donations, you can choose to display an additional option to your customers to "gift aid it", enabling your charity to reclaim 25p of tax on every £1 that the customer donates. 

To set up Gift Aid:

1. Go to Settings and Donations.
2. Under Gift Aid Settings tick to confirm that your company is a registered charity and entitled to receive Gift Aid donations.
3. Enter the Registered Charity Name and Registered Charity Number.
4. Click save changes.

TicketSource does not administer the Gift Aid scheme, we simply provide you with the platform to accept donations.  We (TicketSource) are not an accounting, taxation or financial adviser, and you should not rely on the information given on the website to determine the accounting, tax or financial consequences of donating to charity.

 We strongly recommend that you consult your adviser(s) about any accounting, taxation or financial consequences that may affect you.

Updated on: 15/07/2025