Articles on: Accounts & Payments

Event Creator User Accounts

  1. 1. How to add new users or modify user access
  2. 2. Switching on User Two-Factor Authentication
  3. 3. User Password Update Policy
  4. 4. How to edit or delete a user account
  5. 5. How to restrict user permissions for in-house payment types


This article is for TicketSource event creators. Ticket buyers do not need to create an account please visit How to Locate or Resend Your Tickets


1. How to add new users or modify user access


To Add a New User:


  1. Go to Account and select User Accounts.
  2. Select Add User Account.
  3. Add the required name and contact information (boxes with a dot are required fields).
  4. You can select from a number of suggested preset profiles by selecting the Permissions Profile drop-down and choosing the relevant profile  (i.e Box Office User, Event Manager)
  5. Alternatively, Under Permission tick the relevant areas you would like associated with the user. Clicking or hovering your mouse over the pin icon will reveal further information.
  6. Under Event Permissions, select the events you want to give the user access to.
  7. Under Email Notifications, what notifications/reports you'd like the user to receive. 
  8. Click Save Changes.


Once you have successfully created and saved your new user, the user will receive an email notification. In this email, they will be asked to set a password for the account. 


You can set up an unlimited number of users on your account and allocate various levels of access.


We recommend that you restrict the number of Administrators on your account as Administrator profiles will have full access, including the ability to change account bank details.


2. Switching on User Two-Factor Authentication


Two-Factor Authentication provides an additional layer of security by using a two-step authentication process to access your TicketSource account. To get this set up on your user account:


  1. Hover over your user name in the top right corner of your dashboard
  2. Go to Configure Two-Factor Authentication
  3. Follow the on-screen steps to complete

There are a number of authenticator apps available from the App Store or Google Play that you can download to your device. Once this has been authenticated and set up you will be asked for the 6-digit code on your authenticator app each time you log in to your account.


3. User Password Update Policy


Set up a password update for your users to change their password after a certain period of time. Choose between Never, 3 Months, 6 Months or 12 Months.


  1. Go to Account and select Account Settings
  2. Scroll down to Account settings to find Password Update Policy


4. How to edit or delete a user account


Only users with Administrator access will have the ability to delete user accounts. Please note that TicketSource will automatically send a notification email to users who've had their user account deleted or Administrator permissions granted/revoked by another Administrator.


TicketSource will automatically send a notification email to users who've had their user account deleted or Administrator permissions granted/revoked by another Administrator.


  1. Go to Account and select User Accounts.
  2. Hover over the user's name and select the pencil icon to edit or the bin icon to delete the account. 


5. How to restrict user permissions for in-house payment types


  1. Go to Account and select User Accounts.
  2. Select the pencil icon next to the required user name. 
  3. Under the section Permissions, Box Office untick the relevant payment types.
  4. Click Save Changes.


Once removed the payment type will no longer appear as a payment option to that user when making an in-house booking.

Updated on: 30/07/2025