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> Use this file to discover available pages before exploring further.
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# Event Organisers - Resend Tickets

1. [How to resend etickets](#2-1-how-to-resend-etickets)
2. [Customer has not received their postal tickets (UK Only)](#2-2-customer-has-not-received-postal-or-mobile-sms-tickets)


|| This article is for TicketSource event organisers. If you are a ticket buyer please visit [How to Locate or Resend Your Tickets](https://help.ticketsource.com/en/article/how-to-locate-or-resend-your-tickets-1h4siyj/)

## 1. How to resend etickets

To resend a customer's eticket within your account:

1. Go to **Customers** and select **Search Customers**.
2. Search for the customer by entering their name or booking reference number in the search box (top right).
3. Select the customer from the search results.
4. Check that the email address supplied is correct before proceeding. You can modify the email address by clicking the **Modify Customer** button.
5. If the email address is correct, click on the **Customer Bookings** tab.
6. Next to the relevant booking, go to **Actions** and select **View Eticket** from the drop-down list.
7. To resend the eticket click the orange **Email Eticket** button.
8. You will be given a prompt box that states "Are you sure you want to email the eticket to xxxx@xxxx.com?" Click **Yes** or **No**.
9. The etickets are then sent straight to the customer.

Alternatively, if you know which event they are attending:

1. From your dashboard, go to the **Actions** button next to the event in question and click the **Sales Report** next to the relevant event.
2. When you have found the customer, click on the booking reference to take you to the customer's file.
3. Follow the steps as described above.

## 2. Customer has not received postal tickets (UK Only)

|| Available for UK event organisers
![](https://cdn.ticketsource.com/images/crisp/helpcentre/territory/restriction/UK.png =1x1)
If a Customer has not received their postal ticket, they will need to contact TicketSource directly.

||| Where possible, we will re-issue tickets but if we are unable to re-send via the original delivery method, an e-ticket will be issued in its place. If the customer does not have an email address or is unable to print their e-tickets, we will advise them to proceed to the venue with the booking reference and a form of ID. Alternatively, if the customer can download PDF documents to their phone, we would advise them to show the tickets on their device as they arrive.