How to Locate or Resend Your Tickets
1. How to locate your e-tickets
If you have purchased tickets online, you should receive a booking confirmation email shortly after your booking is completed. If you haven't received your booking confirmation email, follow these steps:
- Check Spam Folder: Check your spam/junk folder in your email account. Sometimes email clients can incorrectly mark the email as spam.
- My Bookings Portal: Access your My Bookings Portal by entering your name and email address. A Magic link will be sent to your email for you to access your booking. Within the portal, you will have the ability to view or download your e-ticket.
- Contact Us: If no email has been received and you cannot access your e-ticket, contact us and provide the following: your name, title and date of the event and a booking reference if you have one.
2. Lost Postal Tickets
If you selected postal delivery, your tickets are posted via Royal Mail. If you have recently completed your booking, please allow up to 7 working days for the tickets to arrive in the post.
If your physical tickets have not arrived and your event is taking place soon you can download a ticket via the My Bookings Portal by entering your name and email address. A Magic link will be sent to your email for you to access your booking. Within the portal, you will have the ability to view or download your e-ticket.
If tickets have not arrived and there is sufficient time before the event, we can arrange for a new set of tickets to be posted. Please contact us and provide the following information: Your name, your six character booking reference (located within your booking confirmation email) and a correct postal address. Our team will be able to issue a new set of ticket under a new booking reference.
Updated on: 15/07/2025