> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketsource.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Locate or Resend Your Tickets

1. [How to locate your e-tickets ](#2-1-how-to-locate-your-e-tickets)
2. [Lost Postal Tickets ](#2-2-lost-postal-tickets)

## 1. How to locate your e-tickets  

If you have purchased tickets online, you should receive a booking confirmation email shortly after your booking is completed. If you haven't received your booking confirmation email, follow these steps:

1. **Check Spam Folder: **Check your spam/junk folder in your email account. Sometimes email clients can incorrectly mark the email as spam.
2. **My Bookings Portal: **Access your [My Bookings Portal ](https://www.ticketsource.com/my-bookings)by entering your name and email address. A Magic link will be sent to your email for you to access your booking. Within the portal, you will have the ability to view or download your e-ticket. 
3. **Contact Us: **If no email has been received and you cannot access your e-ticket, [contact us](https://www.ticketsource.co.uk/help#contact-us) and provide the following: your name, title and date of the event and a booking reference if you have one.
 

| Booking confirmation emails are sent from customer.services@ticketsource.com in case you wish to add this email address to your safe sender list. 

## 2. Lost Postal Tickets 

|| Available for UK ticket buyers
![](https://cdn.ticketsource.com/images/crisp/helpcentre/territory/restriction/UK.png =1x1)

If you selected postal delivery, your tickets are posted via Royal Mail. If you have recently completed your booking, please allow up to 7 working days for the tickets to arrive in the post. 

If your physical tickets have not arrived and your event is taking place soon you can download a ticket via the [My Bookings Portal ](https://www.ticketsource.com/my-bookings)by entering your name and email address. A Magic link will be sent to your email for you to access your booking. Within the portal, you will have the ability to view or download your e-ticket. 

If tickets have not arrived and there is sufficient time before the event, we can arrange for a new set of tickets to be posted. Please [contact us](https://www.ticketsource.co.uk/help#contact-us) and provide the following information: Your name, your six character booking reference (located within your booking confirmation email) and a correct postal address. Our team will be able to issue a new set of ticket under a new booking reference.