Articles on: Services & Integrations

Illuminate (UK Only)

Available for UK event creators


Important: The Illuminate export feature is not enabled as standard within TicketSource accounts. If you wish to have this feature enabled on your TicketSource account, please send an email from a listed admin user on your TicketSource account to support@ticketsource.com


Illuminate is an Audience Data Platform for arts and cultural organisations; commissioned by Arts Council England, built and developed by PwC. TicketSource offers a fully automated integration with Arts Council England's Illuminate data platform.


If you have not already done so, you will need to contact your representative at Arts Council England to ensure you have been provided access to the Illuminate platform.


TicketSource charges a one-off fee of £25 + VAT to cover the administration cost of configuring your TicketSource account for Illuminate integration.



1. Assign a Box Office Reference ID

Before exporting your data, you will need to ensure your TicketSource event(s) have been assigned a Box Office Reference ID, which matches the ID within your Illuminate platform. 


  1. Go to Events and select Modify Event
  2. Select the relevant event and click modify
  3. Under the event title in the Event column, click the edit/pencil Icon
  4. Enter your desired ID within the Box Office Reference ID field
  5. Click save changes


Event Reference ID's can only be added to existing and new events. For past events, a reference ID can be added to the .csv export before uploading into Illuminate. 


2. Assign a Concession Flag

The Illuminate box office data upload includes a "concession flag" to indicate if a price category is either a concession or full price. Within the price category setup of the TicketSource event designer, there is now the ability to assign a ticket category as either full price or concession, which will be included in the data export. 


To assign the Ticket Category for existing events:


  1. Go to Events and select Modify Event
  2. Select the relevant event and click modify
  3. Under the price category description in the Price Category column, click the edit/pencil icon
  4. Select the relevant Ticket Category (Full Price or Concession) 
  5. Click save changes. Repeat this process for any remaining price categories.


Ticket Categories can only be assigned to existing and new events. For past events, a concession flag (1/0) can be added to the .csv export before uploading into Illuminate. 


3. Export your data 

TicketSource provides a data export report in the required format to import into your Illuminate account. To export your data , you can do so by following the steps below


  1. Go to Customers and select Export Illuminate CSV 
  2. Select the relevant event and click Export Data
  3. A .csv file will be downloaded to your device 


Information on how to upload your box office data to the Illuminate platform can be found on the Arts Council England website.


Updated on: 15/07/2025