Illuminate (UK Only)
Illuminate is an Audience Data Platform for arts and cultural organisations; commissioned by Arts Council England, built and developed by PwC. TicketSource offers a fully automated integration with Arts Council England's Illuminate data platform.
If you have not already done so, you will need to contact your representative at Arts Council England to ensure you have been provided access to the Illuminate platform.
TicketSource charges a one-off fee of £25 + VAT to cover the administration cost of configuring your TicketSource account for Illuminate integration.
1. Assign a Box Office Reference ID
Before exporting your data, you will need to ensure your TicketSource event(s) have been assigned a Box Office Reference ID, which matches the ID within your Illuminate platform.
- Go to Events and select Modify Event
- Select the relevant event and click modify
- Under the event title in the Event column, click the edit/pencil Icon
- Enter your desired ID within the Box Office Reference ID field
- Click save changes
2. Assign a Concession Flag
The Illuminate box office data upload includes a "concession flag" to indicate if a price category is either a concession or full price. Within the price category setup of the TicketSource event designer, there is now the ability to assign a ticket category as either full price or concession, which will be included in the data export.
To assign the Ticket Category for existing events:
- Go to Events and select Modify Event
- Select the relevant event and click modify
- Under the price category description in the Price Category column, click the edit/pencil icon
- Select the relevant Ticket Category (Full Price or Concession)
- Click save changes. Repeat this process for any remaining price categories.
3. Export your data
TicketSource provides a data export report in the required format to import into your Illuminate account. To export your data , you can do so by following the steps below
- Go to Customers and select Export Illuminate CSV
- Select the relevant event and click Export Data
- A .csv file will be downloaded to your device
Updated on: 15/07/2025