> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketsource.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Marketing Consent

1. [Capturing Your Marketing Consent](#2-1-capturing-your-marketing-consent)
2. [Capturing Third-Party Marketing Consent](#2-2-capturing-third-party-marketing-consent)

## 1. Capturing Your Marketing Consent

During the booking process, customers will be asked if they would like to receive information from you, the event organiser, about your products, services, and future events.  Customers are required to opt-in to marketing consent and state which communication method they would prefer (email | post | text message). You can offer all three communication methods or restrict to the type of marketing activity that you undertake. 

To modify the marketing consent options:

1. Go to **Settings** and **Customers**.
2. Under the **Marketing consent** heading, tick the communication methods you would like to offer.  If an option is not selected, then marketing consent will not be sought from the customer, and they must not be contacted by your organisation via that method. 
3. Click **Save Changes.** 

To export your customer list for marketing activity, please refer to the guidance   [Exporting your Customer Database – Marketing Activities](https://www.ticketsource.com/kb/managing-customers/importexport-customer-database).

These marketing consent options apply to your organisation only. For third-party marketing consent options, you can specify your preferences when adding an event on a per-event basis.
## 2. Capturing Third-Party Marketing Consent 

If you wish to capture marketing consent on behalf of a third party, you can specify your preferences when adding an event on a per-event basis. 

To apply third-party marketing consent options:

1. Go to **Events** and **Modify Events** 
2. Under the **Events** column, click the modify icon. 
3. Enable the **Third-party marketing consent** option
4. Enter the **Third-party Name**
5. Select your preferred marketing consent options to record
6. Click **Save Changes** 

To export your customer list for marketing activity, please refer to the guidance  [Exporting your Customer Database – Marketing Activities](https://www.ticketsource.com/kb/managing-customers/importexport-customer-database).