Members Tickets

1. How to create a new customer record with a membership number
2. How to update an existing customer record to include their membership number
3. How to create a 'members only' ticket price category

1. To create a new customer record with a membership number:

1. Go Customers and select New Customer.
2. When creating the customer record, enter the membership number in the relevant box.
3. If you would like to enter a validity period for the membership, tick next to the start and end options and enter the membership start date and end date.
4. Enter any further contact details that you may have for the customer.
5. Click Save Changes.

2. To update an existing customer record to include their membership number:

1. Go to Customers and select Search Customers.
2. Enter the customer's name within the box provided and select their record.
3. Click the Modify Customer button near the bottom of the page.
4. Enter the membership number in the box provided and the start and end date of their membership (if applicable).
5. Click the Save Changes.

If you have many members, you can import this directly into your account by following these steps.

3. To create a 'Members Only' ticket price category:

1. In the Price Categories column, click Add New Price Category.
2. Add a price category description such as Members Ticket.
3. Enter the ticket price.
4. You may choose to add a note in the comments field (e.g you will need to enter your membership number to access this special ticket price).
5. Click the Advanced Settings.
6. Tick the box next to the Price category is available to members only.
7. Click Save Changes.

When purchasing a members-only ticket, the purchaser will be prompted to enter their membership number and surname, which will be checked and matched against your customer database to validate their membership. If a member is booking several members-only tickets, the system will only require them to enter one membership name and number for validation (the system won't ask for the details of all members).

A member can still book members and non-members tickets in the same booking if set up as separate ticket price categories. They will still be required to enter their membership number to obtain the members-only ticket.

If a member enters their surname and membership number and it is not accepted, this is because the system cannot find a match. This could be due to:

• The membership number has not been added to the customer database.
• The customer is entering an incorrect membership number.
• The membership number and surname do not match.
• The membership validity period has expired or has not been updated by the Event Creator.    

Updated on: 26/06/2025