Payments
- How to set your payment processing
- Ticket Settlement
- Add bank details for payout
- Security of ticket sales income
- VAT
1. How to set your payment processing
To access your payment processing settings, go to Account and select Payment Processing.
TicketSource Payment Processing
TicketSource Payment Processing utilises our own merchant services. It is the default payment processing option when you first sign up for a UK, EU or US account. Event creators do not need their own payment gateway to utilise the TicketSource payment processing option. All income from an event is held in a segregated bank account until the event has concluded. This occurs as TicketSource is liable for the full refund of ticket monies should an event be cancelled.
Stripe Payment Processing
Stripe is an online merchant services company that allows both individuals and businesses to accept payments over the Internet. You can integrate your own Stripe account with your TicketSource account to act as your merchant services for both online and in-house payments for credit and debit cards.
If you plug in your Stripe account there will be a reduction of the booking fee as we will no longer be processing the card payments.
In-house Payments
Within Payment Processing Settings, you can also edit your own in-house payment types. Customers will not have visibility of in-house payment options.
To add a custom in-house payment type.
- Go to Account and select Payment Processing.
- Scroll down to the In-house payment processing settings section.
- Select Add payment method or click the dustbin icon to remove payment types that are not suitable.
- Click save changes.
2. Ticket Settlement
TicketSource Payment Processing
- Ticket income is transferred to an event creators nominated bank account at the conclusion of their event or event run. The fund's transfer is initiated on the Monday following completion of the event and should arrive in your nominated bank account as cleared funds on Wednesday.
- Please note that payment will be delayed by one or two days should payment processing occur over a bank holiday.
- Please note, that if your event is part of an event run over several weeks, the payment will be made the Monday following your final performance.
- To receive payment on a weekly basis, please set up your events in separate one-week runs.
Stripe Payment Processing
Payments are processed directly with Stripe and usually processed on a 3 day rolling period from the date of transaction. We recommend reviewing your Stripe settings to confirm the processing and payout period based on your location and currency.
3. Add bank details for payout
To provide your bank details in your TicketSource account:
- Go to Account and select Payouts.
- Add the account details. You will need the following details:
- Account Name
- Account Number
- Sort Code
- Make special notice of your reference, as this is what will appear on your bank statement when payment is processed.
- Press save changes.
4. Security of ticket sales income
The proceeds of all credit and debit card sales transacted via TicketSource are paid into a segregated ticket monies bank account, meaning that they are separated from our own working capital and booking fee income.
The funds relating to any given event are held in the ticket monies account until after that event has finished. That way, whenever an event is cancelled, we can make a full refund directly to the customer (inclusive of our booking fees and credit card transaction fees).
These arrangements are in line with best practices as specified by all major credit card companies and also by STAR (the Society of Ticket Agents and Retailers) of which TicketSource is a member.
5. VAT
TicketSource is not responsible for VAT on ticket sales. This remains the responsibility of the Event Creator, depending on their VAT status.
VAT is only applicable on the TicketSource booking fees. The VAT breakdown on booking fees will be advised in your final Event Summary Statement.
Updated on: 31/07/2025