Articles on: Managing Events

Postponing an Event

  1. How to postpone an event (new date confirmed)
  2. How to postpone an event (without a new date confirmed)


1. How to postpone an event (new date confirmed)


If you need to postpone an event and you have a new date confirmed, you can amend your original event.


  1. Go to Events and select Modify Event
  2. Select the event you need to postpone from the drop-down menu and click modify event.
  3. In the event designer, click the pencil icon in the Dates column 
  4. Enter the new date and time of the event 
  5. and Save Changes. 


The event date will now be updated and all existing bookings will be valid for the new date. The system will then prompt you to use the Contact Customers feature to notify your customers of the change of date. 


TicketSource terms and conditions state that tickets already purchased will remain valid should the customer wish to attend the revised event. If they do not wish to attend the revised event or are unable to they're entitled to a refund of the purchase price of their ticket. This refund includes our booking fee. Please note that customers are entitled to request a refund before the new date has been confirmed.


Please collate a list of any refund requests and forwarded these to TicketSource support@ticketsource.com to process the refund. This will ensure the booking fee is refunded in full. If we receive any direct refund requests from your customers we will raise these separately.


TicketSource will only refund online bookings or bookings made in-house via Stripe. Any other in-house bookings (e.g. cash, cheque) will need to be refunded by the event creator. Telephone service fees, ticket delivery fees, and Refund Protection (where it falls outside of the 14-day cooling-off period) are non-refundable. All sundry items or donations will also be refunded. They will appear as separate transactions on the customer's statements. 


Customers must contact TicketSource as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, TicketSource is unable to offer refunds and requests should be directed to the event creator who may refund at their discretion, but this is not guaranteed.


2. How to postpone an event (without a new date confirmed)


If you need to postpone an event but have not yet confirmed a new event date, you will need to notify TicketSource and your customers as soon as you become aware.


Firstly you will need to deactivate your ticket sales, from your dashboard, click Actions alongside your event and click Deactivate Ticket Sales


You will now need to modify the event to display it as postponed.


  1. Go to Events and select Modify Event
  2. Select the event you need to postpone from the drop-down menu and click modify event.
  3. In the event designer, click the pencil icon in the Event column 
  4. Add the word POSTPONED to the beginning of your event title: POSTPONED  - Event Name
  5. Scroll and Save Changes. 


You will now need to notify your customers of the postponement.


  1. Go to Customers and select Contact Customers
  2. Select the event and In the category box select Event Postponement
  3. Type the message that you will send out to customers
  4. Click Send Email.


TicketSource terms and conditions state that tickets already purchased will remain valid should the customer wish to attend the revised event. If they do not wish to attend the revised event or are unable to they're entitled to a refund of the purchase price of their ticket. This refund includes our booking fee. Please note that customers are entitled to request a refund before the new date has been confirmed.


Please collate a list of any refund requests and forwarded these to TicketSource support@ticketsource.com to process the refund. This will ensure the booking fee is refunded in full. If we receive any direct refund requests from your customers we will raise these separately.


TicketSource will only refund online bookings or bookings made in-house via Stripe. Any other in-house bookings (e.g. cash, cheque) will need to be refunded by the event creator. Telephone service fees, ticket delivery fees, and Refund Protection (where it falls outside of the 14-day cooling-off period) are non-refundable. All sundry items or donations will also be refunded. They will appear as separate transactions on the customer's statements. 


Customers must contact TicketSource as soon as possible and no later than one working day prior to the revised event date to request a refund. After this cut-off time, TicketSource is unable to offer refunds and requests should be directed to the event creator who may refund at their discretion, but this is not guaranteed.


Please Note: If you had previously postponed an event, and the original event date is now in the past. An administrator listed on the account will need to email support@ticketsource.com to confirm the name and date of the postponed event and confirm the new date, our technical team will then be able to bring the event back as a current event within your TicketSource account.

Updated on: 10/07/2025