Printing Installation and Setup

1. What is thermal ticket printing?
2. What is the TicketSource PrinterServer?
3. How to install TicketSource PrintServer
4. Configuring your TicketSource account
5. Linking a printer to multiple TicketSource accounts

1. What is thermal printing?

Thermal printers don’t use ink or toner. Instead, they use heat to print directly onto special thermal ticket stock.

2. What is the TicketSource Print Server?

TicketSource offers a thermal ticket printing solution, TicketSource Print Server, to event creators who want to be able to print their own thermal tickets for 'In-House' bookings.

Print Server can be used with either the Vretti thermal ticket printer or the Citizen CL series printer.  For further information regarding these printers, please visit our Event Ticket Printing page.

We can supply you with thermal ticket stock or alternatively, we can design a template to work with your existing thermal ticket stock.

For further information about TicketSource Print Server, please visit the Thermal Ticket Settings section of your account (by hovering over the Settings tab at the top of the page and selecting the Tickets option)

3. How to install TicketSource PrintServer

To print tickets through your Dymo or Citizen printer, you will need to install TicketSource PrintServer on to a PC Computer. 

To install the PrinterServer:

1. Log into your account
2. Go to Settings and Tickets
3. Click on the Thermal Tickets Settings tab
4. Download the TicketSource thermal ticket print server installer.
5. After downloading the TicketSource thermal ticket print server installer (setup_printServer.exe), locate the file on your computer and double-click it to start the installation 
6. Follow the on-screen prompts to install the TicketSource thermal ticket print server on your computer
7. Following installation, you will be prompted to restart your computer

4. Configuring TicketSource Thermal Ticket Print Server:

The TicketSource thermal ticket print server automatically runs in the background on your computer, displayed as a clickable 'TicketSource' icon in your system tray (in the bottom right next to the date/time). Before you can start printing tickets you will need to link the TicketSource thermal ticket print server to your TicketSource account. You’ll also need to choose your ticket printer and ticket template from the available options.

1. Log in to your TicketSource account
2. Go to Settings and Tickets
3. Click the Thermal Ticket Settings menu
4. Click Add thermal ticket printer
5. Provide a description for your printer e.g. TicketSource Box Office and click "Save Changes"
6. Make a note of the Printer ID that is generated for the printer

1. To configure the TicketSource thermal ticket print server double-click the 'TicketSource' icon in the system tray  
2. The configuration window will appear on the screen
3. Enter the Printer ID that you noted down earlier and click Apply Changes
4. TicketSource thermal ticket printer server will establish a link to your TicketSource account 
5. Click the Printer Settings option to specify your printing preferences 
6. Choose your thermal ticket printer from the list of printers installed on your computer
7. Select the ticket template that matches your thermal ticket stock from the list of available templates
8. Click Apply changes
9. You should now be able to click Print a test ticket

Further configuration settings are available under the "General Preferences" and "Update Checker" options. Click "Close" to close the configuration window. The TicketSource thermal ticket print server will continue to run in the background on your computer with the icon displayed in your system tray.

You are now ready to start printing tickets from the TicketSource website!

The Print thermal tickets option is available on the booking confirmation page following each completed booking made by you in your TicketSource account, or by retrieving a customer’s record and viewing an existing booking.

5. Linking a printer to multiple TicketSource accounts

In order for two or more TicketSource accounts to use the same printer, you will need to have at least one user who can log into each account with the same email address and password. In order to create the user account for this person on the account without access to the printer, please follow these steps:

1. Within your TicketSource account Go to Accounts and User Accounts
2. Click the Add user account button
3. Enter the users' details in the fields provided. You will need to enter the same email address that they use to log into the first account
4. They will need the "Settings > Tickets" permission within the list of permissions (they will also need this permission within the TicketSource account they already have access to). You can give the user any further permissions you wish
5. Click the Save Changes button at the bottom of the page

The next time that this user logs into the TicketSource system, they should be able to access each account by hovering over their name in the top right-hand corner of the webpage.

When they are logged into the account that does not currently have access to the printer, they are able to add the printer from their main account into this account by following these steps:

1. Go to Settings and select Tickets
2. Click the Thermal Ticket Settings section
3. Select the Add existing Printer from another TicketSource account option
4. Choose the printer from the box provided and click the Save Changes button

Once the printer has been added, the Print Server Status within the Thermal Ticket Print Server software will show as being linked to both accounts. If not, you will just need to restart the software.

You should now be able to print tickets from multiple TicketSource accounts to the same printer.

Updated on: 15/07/2025