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# Reservations

1. [How to create a reservation](#2-1-how-to-create-a-reservation)
2. [How to convert a reservation into a paid booking](#2-2-how-to-convert-a-reservation-into-a-paid-booking)
3. [How to view your reservations](#2-3-how-to-view-your-reservations)
4. [How to cancel a reservations](#2-4-how-to-cancel-reservations)
5. [How to pre-print reservation bookings](#2-5-how-to-pre-print-reservation-bookings)


## 1. How to create a reservation

1. From your dashboard, click **Book Now** next to the relevant event.
2. Follow the booking process as normal.
3. On the page that allows you to select the payment type, select **RES: Reservation**.
4. Continue with the booking process as normal.

## 2. How to convert a reservation into a paid booking

Please note that you can only convert a reservation to a full booking on a like-for-like basis. If you require fewer full tickets than the number in the reservation, we recommend you cancel the reservation first, then put through the new number as fully paid in-house bookings.

1. Go to **Reports** and select **Reservations Report**.
2. Filter accordingly
3. Click **Produce Report**.
4. Click **Actions** next to the relevant customer on the transaction line.
5. Select **Modify Payment Type**.
6. You can then select the relevant payment type (e.g. card, cash, cheque).
7. If you are Stripe integrated, you will also be able to take the customers' card details and convert them to a full booking through payment. 

Reservations can also be converted in the customer details section:

1. Go to **Customers** and **Search Customers**.
2. Search for the customer via name, booking reference, email, etc.
3. Select the relevant customer, then go to **Customer Bookings**.
4. In the **Actions** menu on the right, select **Modify Payment Type**
5. You can then select the relevant payment type (e.g. card, cash, cheque).

## 3. How to view your reservations

1. Go to **Reports** and **Reservations Report.**
2. Filter accordingly (e.g. select event, etc.)
3. Click **Produce Report.**

To view a reservation report for a specific event from your dashboard, within your dashboard, next to the relevant event, go to **Actions** and select **Reservation Report.**

## 4. How to cancel reservations

###### Cancel single reservations

1. Go to **Customers** and select **Search customers**. 
2. Search for the Reservation by the customer's surname or the booking reference number.
3. Once you have located the booker, click on the **Customer Bookings tab**.
4. Next to the relevant reservation, go to **Actions** and select **Cancel Reservation**.

###### Cancel multiple reservations

1. Go to **Reports** and **Reservations Report**.
2. Filter accordingly (e.g. select event, etc.) and click on Produce Report.
3. For each reservation that you need to cancel, go to **Actions** next to the reservation and select **Cancel Reservation**.

## 5. How to pre-print reservation bookings

You can print e-tickets or thermal tickets (if you have your own thermal printer and our Print Server software installed) for reservation bookings from within your TicketSource account. To activate this feature:

1. Go to **Settings** and **Tickets**
2. Select the **Tickets** option
3. Tick **Enable ticket printing of in-house reservations** and click **Save Changes.**

When processing an in-house booking, you can print the ticket for a reservation on the final page of the booking process. To print any previously processed reservations, you can do so by following steps:

1. Go to **Reports** and select **Reservations Report**
2. Filter the report by selecting the events and date range within the fields provided and click **Produce Report**
3. On the right-hand side of the customer's booking, hover over the **Actions** button
4. Select either the **Print Thermal Tickets** (if thermal printing has been configured) or the **View E-ticket** option