Articles on: Event Setup

Ticket Delivery Options

  1. How to set your ticket delivery options
  2. Example tickets
  3. Example Sundry Items
  4. Where to find which delivery option a customer has selected


1. How to set your ticket delivery options


The available ticket delivery options are eticket (FREE) and Standard Post £2.50 for UK event creators. Where etickets are selected, the email containing the eticket will provide the option to download the eticket (pdf) or save to Apple Wallet or Google Wallet. 


  1. Go to Settings and Select Tickets.
  2. Tick the options that you would like presented to your customers
  3. Click whether your tickets require a QR code
  4. Click save changes.


2. Example Tickets


Example eticket:


For information on customising your tickets, please view our Customise etickets help article.



Example Apple Wallet ticket:

Example postal ticket (Available to UK event creators):


3. Example Sundry item


Sundry items are displayed as a voucher, and can be found below the Booking Summary on the last page of a customer's eticket.


Example Sundry Voucher:


For information on how to set up Sundry items, please view our Sundry items help article.


4. Where to find which delivery option a customer has selected


To view the delivery method for customers, go to 'Reports' - 'Front of House Report' and this will give you a full breakdown of customers, their booking references, the admission section they have selected and the delivery options they have opted for.


Updated on: 02/07/2025