Articles on: Managing Customers

VAT Receipts (UK Only)

Available for UK event creators


TicketSource is not responsible for VAT on ticket sales. This remains the responsibility of the event creator, depending on their VAT status.


VAT is only applicable on the TicketSource booking fees. The VAT breakdown on booking fees will be advised in your final Event Summary Statement.


If a customer requests a VAT receipt, it is the responsibility of the event creator to provide this receipt (if the creator is registered for VAT).  This is because the ticket monies (whether held in trust or paid to the event creator) belong to the event creator and not TicketSource.


If the customer only requires a receipt or break-down of their booking (i.e. ticket prices, booking fees and total) this can be found on the e-ticket.


If you are uncertain about your organisation's VAT status, please contact your organisation's Accountant or Treasurer for further information.



Updated on: 15/07/2025