> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ticketsource.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Your Dashboard

## Understanding the Dashboard / Homepage


After logging into your TicketSource account you will be directed to the **Event Organiser Dashboard** also known as the home page. Here you will see all activated future events. 

You can always access the dashboard by clicking the home icon on your top menu bar 🏠 

Use the top menu bar to navigate to other areas of your account. 

In the top right corner, you will see your username – hovering over this will allow you to configure two factor authentication, change your password, switch between accounts and log out. 

| The question mark icon directs you to various help articles, support features and information on how to contact our support team. 

### Dashboard Filters 

**Show entries:** 
Choose how many events to display on the dashboard, from 5 to 50.

**Past events:** 
View all non-archived past events. 

**Filter Dates:** 
Use the drop-down menu to view events on a specific date. When viewing past events, previous dates will also be available.

**Search Events:** 
Use the search box to find events by title or venue.

**Sort by date:** 
Select the arrow next to the date column to sort events chronologically or in reverse order.

**On Sale: **
Displays whether an event is currently on sale. Hover to view ticket sale start and end dates.

**Allocations:** 
Hover to see a breakdown of ticket allocations. Note that allocated tickets are not always sold tickets.

You will be able to see the following booking details:

![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/5/1be514c24fc7cd00/image_6bm6k4.png)

| Booking in Progress: when a customer adds tickets to their basket, they are held for 20 minutes whilst the transaction is either completed or abandoned.


### Book Now Icons

Icons are occasionally presented over your book now buttons highlighting relevant information. Hovering over the icon will display further information. 

![](https://storage.crisp.chat/users/helpdesk/website/-/1/b/e/5/1be514c24fc7cd00/image_a52955.png)

⚠️: The event is hidden from public view and can only be accessed via a direct link.
⚡: Quick booking is enabled for this event.
👥: Shows customers are on the waiting list

### Actions Menu

The Actions menu provides quick access to key tools for each date:

**Deactivate Ticket Sales:**
Immediately stop ticket sales. 

**Activate Quick Booking:** 
Allows you to book in-house tickets without collecting a customer’s name or contact details. Perfect for bookings made immediately before a performance. 

**Set Ticket Sales Period:**
Update the start and end dates for ticket sales.

**Set Ticket Availability:** 
* For general admission events: adjust capacity
* For seated events: access the seating plan to block seats or add descriptions

**Publicise Event:** 
Navigate to the Publicise Events page to promote your ticket shop, event or performance. 

**Contact Customers:** 
Go to the Contact Customers page. *(Not available for free events)*

**Reports**
Quickly access a selection of useful reports for each date
* Sales Report
* Front of House Report
* Reservations 
* Sundry Report 
* Waiting List Report (only shown if enabled)