1. Getting Started
2. Assign your Access Card price category
3. Customer Booking Process

Overview

The Access Card, powered by Nimbus Operation System (NOS) and Nimbus Disability, is designed to simplify the way disabled people communicate their access requirements. Rather than repeatedly explaining or evidencing their needs, cardholders receive recognised symbols that represent the support they require.

Customers who have been assessed as eligible for an Essential Companion (+1) can enter their Access Card or Digital Access Pass (DAP) ID number during the Ticket Source booking journey.

The integration verifies their eligibility and unlocks the Essential Companion ticket, allowing them to complete their booking online.

Because eligibility has already been assessed by the Access Card team, your organisation no longer needs to request or manually check supporting evidence.

For further information, please visit the Access Card Website or email The Nimbus Partnerships Team at [email protected] and advise that you are a TicketSource user.

1. Getting Started

Validate your API Key

1. You will need to request your Access Card API key from Nimbus Disability please email [email protected] if you have not been supplied with one.
2. Within your TicketSource account go to Account and select Integrations
3. Within the Access Card section, Enable Access Card Validation
4. Enter your Nimbus Operating System account API Key and save changes

2. Assign your Access Card price category

Price categories that require verification (such as complimentary companion tickets) will need a specific setting applied.

1. Go to Events and select Modify Event
2. Select the relevant event and click modify
3. Under the relevant Price Category, click the edit/pencil Icon
4. Expand Advanced Settings and enable Price category requires Access Card validation
5. Click save changes

3. Customer Booking Process

When a customer selects your designated Access Card price category, the system handles the validation seamlessly:

• Validation: Customers will be prompted to enter their Access Card details (ID Number, First Name, and Last Name).
• Companion Limits: The system automatically checks if the customer is entitled to +1 or +2 companions and restricts their ticket selection accordingly.
• Use Limits: TicketSource limits the use of an individual Access Card to one use per performance to prevent duplicate or subsequent bookings for the same show.
• Multiple Cards: Customers can use multiple unique Access Cards within a single transaction, but the same card cannot be used more than once in that transaction.
• Front of House Reporting: Validated Access Card details are automatically populated into the booking notes, making them easily accessible on your Front of House Report.

Updated on: 09/07/2026